Shipping & Returns
Find answers about Tumble's Shipping & Return policies.
What is your return policy?
You can return for any reason within 30 days and Tumble will cover shipping costs on all returns. To receive a refund, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. Please contact
Are there restocking fees for returning items?
There are absolutely no restocking fees. We cover 100% of the costs to return your Rug and Rug Pad for customers within the contiguous US and Canada.
How do I initiate a return?
We’ve made returns simple and stress-free. To get started:. Once submitted, we’ll email you a prepaid FedEx return label. You can:. A few helpful notes:. If you run into any issues along the way, our team is always happy to help at hello@tumbleliving
Does Tumble offer Exchanges?
Yes, Tumble offers exchanges within 30 days of delivery at no extra cost! To initiate an exchange, please visit our Returns/Exchange Center and make sure to have your Order Number and Email address ready. Upon completing the exchange form, you will
Where do you ship to?
We are currently shipping within the United States and Canada.
Is shipping free on all orders?
We offer free shipping on all orders within the Contiguous US. Shipping costs to Alaska and Hawaii will vary depending on the size and weight of your order.
When will my items ship?
Items that are labeled "In Stock" will ship from our warehouse within 1-3 days. All shipping windows may be extended by 2-3 business days during promotions and holidays. Once shipped, it typically takes between 1-5 business days to reach your home. I
Which carrier is used for shipping?
We work with a variety of carriers in the United States (FedEx, USPS, DHL, and others) and Canada (Canpar, Go Bolt Last Mile, FedEx, UPS, and others) in order to minimize the time it takes for you to receive your order.
How do I change my shipping address?
You can update your shipping address yourself within 1 hour of placing your order. Simply visit your Account Orders page and open your most recent order. From there, select Edit Order and update your shipping address. You can also access the Edit Ord
Can I return a rug swatch after I've purchased it?
All swatch purchases are final sale and not eligible for return.