Free 30 Day Returns & ExchangesUpdated 4 months ago

We want you to feel completely confident inviting Tumble into your home. If it’s not the right fit, you can return or exchange your rug within 30 days for any reason.

We cover return shipping on all rug orders within the Contiguous U.S. and Canada.

For Alaska and Hawaii, a return shipping fee will be deducted from your refund to help cover carrier costs. You'll see the exact amount before completing your return — no surprises.

To be eligible:

• The rug must be in new, sellable condition
• No visible damage, stains, or pet hair

Free shipping and free returns apply to rug orders within the Contiguous U.S. (excluding Hawaii, Alaska, and U.S. Territories) and Canada.

Rug swatches and gift cards are final sale and not eligible for return.

How to start a return or exchange:

1. Visit our Returns & Exchange Center
2. Select whether you’d like a return or an exchange
3. We’ll email you a FedEx label along with a QR code
4. Print the label at home, or simply show the QR code at any FedEx drop-off location.

Simple. Thoughtful. Made for real life. 💛