Tumble Products
Quickly find answers to frequently asked questions about Tumble products.
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Free 30 Day Returns & Exchanges
You can return or exchange for any reason within 30 days and Tumble will cover all costs to return your rugs! There are absolutely no hidden fees!In order to be eligible for a return/exchange, the item must be in new and sellable condition. All retur
What is the status of my order?
Track your order here
How do I change my order?
To change your order, start a chat with Customer Service by selecting "No, I need more help." You can also submit a request on our Contact Us page or email us at [email protected].
Free Design Consultations
If you need help picking a design, we're here for you!After filling out our quick Ask a Designer questionnaire, we'll pair you with a top designer who will help you select the perfect rug. And don't worry, this service is 100% complimentary!In additi
Free Shipping
We offer free shipping on all orders within the Continental US!
How quick is your shipping?
Items that are "In Stock" will ship from our California warehouse within 2-3 business days. Once shipped, delivery within the contiguous US could take 1-5 business days. All shipping windows may be extended by 2-3 business days during promotions and
How do I pick the right size?
Use our handy size guide: https://www.tumbleliving.com/pages/size-guide. If you still have questions, please continue on to chat with one of our customer service reps!