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Tumble Products
Quickly find answers to frequently asked questions about Tumble products.
Shipping & Returns
Find answers about Tumble's Shipping & Return policies.
Care & Washability
Find answers about how to wash, dry, and care for your Tumble products.
Assembly
Find answers about assembling Tumble products.
Payments, Warranty, & Terms of Service
Find answers about Tumble's limited warranty
Articles
Free 30 Day Returns & Exchanges
We want you to feel completely confident inviting Tumble into your home. If it’s not the right fit, you can return or exchange your rug within 30 days — for any reason. We cover return shipping on all rug orders within the Contiguous U.S. and Canada.
What is the status of my order?
Track your order here
How do I change my order?
If you need to make a change to your order, you can edit it yourself within 1 hour of placing it:. Update your order by visiting your Account Orders page or access the Edit Order option directly from your order confirmation email. If it’s been more t
Free Design Consultations
If you need help picking a design, we're here for you!After filling out our quick Ask a Designer questionnaire, we'll pair you with a top designer who will help you select the perfect rug. And don't worry, this service is 100% complimentary!In additi
Free Shipping
We offer free shipping on all orders within the contiguous US and Canada!
How quick is your shipping?
Items that are "In Stock" will ship from our California and Ontario warehouses within 2-3 business days. Once shipped, delivery within the contiguous US could take 1-5 business days. All shipping windows may be extended by 2-3 business days during pr
How do I pick the right size?
Use our handy Size Guide. If you still have questions, please continue on to chat with one of our customer service reps or email us at [email protected]!
Can I combine multiple discount codes or promotions?
To keep things simple, discount codes and promotions don’t stack—only one offer can be applied per order. If you have more than one code, we recommend using the one that gives you the best savings at checkout. 💛. If a code isn’t applying, it may be