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Quickly find answers to frequently asked questions about Tumble products, shipping & returns, care instructions, and more.

Tumble | Washable & Spillproof Rugs | FAQs

What are Tumble rugs made of?

Are you OEKO-TEX Certified?

Are Tumble rugs non-toxic?

What makes a Tumble rug spillproof?

Does your product contain any added flame retardants?

How do I pick the right size?

I just refinished my floors. How soon after can I put down my Tumble?

Does the rug come with a rug pad?

Can I buy a replacement rug pad?

The colors on some products vary slightly across images on the website. How do I know which colors are correct?

Can I buy the Rug Cover without the Rug Pad?

Can a Tumble Rug be used without a Rug Pad?

Does the spillproof coating change how the rug looks or feels?

Can a Tumble Rug be used with a different Rug pad?

What is the rug pad made of?

Does the Faux Fur shed?

Are the rugs available in more sizes?

How thick is the rug pad?

Will the rug and pad fit underneath my doorway?

Is the Faux Fur spillproof like other Tumble rugs?

Why is my Rug Pad smaller than the Rug Cover?

Why are Tumble rugs so good for pet owners?

How will Tumble rugs hold up to cat's claws?

Will the rug pad damage or discolor my floor?

Can a Tumble be used on a carpet?

Can a Tumble rug be used underneath rolling furniture or chairs?

Can a Tumble rug be used on the stairs?

Where are Tumble rugs made?

Rugs

What are the Tumble Play Mats made of?

Is the Tumble Play Mat durable?

Can I use the play mat outside?

Can I purchase single tiles?

Can the play mats be placed on carpet?

Can I order a custom play mat?

Are the mats reversible?

Play Mats

Does Tumble have a Swatch program and how does it work?

Can I order multiple swatches?

Can I return a rug swatch after I've purchased it?

Swatch Program

Tumble Products

Free 30 Day Returns & Exchanges

What is your return policy?

Are there restocking fees for returning items?

How do I initiate a return?

Does Tumble offer Exchanges?

Where do you ship to?

Is shipping free on all orders?

When will my items ship?

Which carrier is used for shipping?

How do I change my shipping address?

How do I change my order?

Shipping & Returns

Do all Tumble rugs fit in a washing machine?

How do I wash my Tumble Rug?

Can I vacuum my Tumble?

Can I use Tumble with Autonomous Robot Vacuums?

How do I dry my Tumble Rug?

How many washes should the rug last?

Does the spillproof effect fade over time?

What washer and dryer settings should I use for my Tumble rug?

I'm worried my pad will damage my floor. Is there anything I can do here?

If I decide to air dry, how long does it take?

What detergents should I use to wash my Tumble Rug?

Can I use bleach or fabric softener when washing my Tumble Rug?

How do I fluff up my Faux Fur rug?

How do I remove a stain from my Tumble rug?

How can I restore the stickiness of my corner grippers?

I removed my corner grippers from the floor and no longer know which side is which. How do I know what to do?

How do I clean my rug pad?

How do I clean my Tumble Play Mat?

Will the play mat get stained?

Can I vacuum my play mat?

Care & Washability

How do I assemble my Tumble Rug and Rug Pad?

How does the Tumble rug stay in place relative to the rug pad?

Why does the rug have pockets on the corners?

What do I need to do before setting up my Tumble Play Mat?

Assembly

Does Tumble offer a warranty on its products?

Win A Rug Official Rules

Does Tumble have a customer referral program?

Can I use a prepaid card or gift card?

Which products are eligible for promotions and discounts?

Can I combine multiple discount codes or promotions?

Payments, Warranty, & Terms of Service

Free Design Consultations

Ask A Designer

Quickly find answers to frequently asked questions about Tumble products.

Find answers about Tumble's Shipping & Return policies.

Find answers about how to wash, dry, and care for your Tumble products.

Find answers about assembling Tumble products.

Find answers about Tumble's limited warranty