Rugs

Play Mats

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Tumble

Find answers about how to wash, dry, and care for your Tumble products.

Care & Washability FAQs

Care & Washability

Does Tumble have a Swatch program and how does it work?

Can I order multiple swatches?

I just refinished my floors. How soon after can I put down my Tumble?

Does the Faux Fur shed?

Why is my rug's color different?

The colors on some rugs vary slightly across images on the website. How do I know which colors are correct?

Are you OEKO-TEX Certified?

Does your product contain any added flame retardants?

Can I buy a replacement rug pad?

Should I use a rug pad under my mat?

What are the Tumble Play Mats made of? Are the play mats safe for children?

Is the Tumble Play Mat durable?

Can I use the play mat outside?

Can I purchase single tiles?

Can the play mats be placed on carpet?

Can I order a custom play mat?

Are the mats reversible?

Does the rug come with a rug pad?

Can a Tumble Rug be used without a Rug Pad?

Can a Tumble Rug be used with a different Rug pad?

Can I buy the Rug without the Rug Pad?

What makes a Tumble rug spillproof? Is it safe?

Is the Faux Fur spillproof like other Tumble rugs?

Because Tumble is completely spillproof, does it still feel and look like a normal rug?

Are Tumble rugs non-toxic?

What is the rug made of?

What is the rug pad made of?

Are the rugs available in more sizes?

How thick is the rug pad?

Will the rug and pad fit underneath my doorway?

Why is my Rug Pad smaller than the Rug Cover?

Why are Tumble rugs so good for pet owners?

How will Tumble rugs hold up to cat's claws?

Will the rug pad damage or discolor my floor?

Can a Tumble be used on a carpet?

Can a Tumble rug be used underneath rolling furniture or chairs?

Can a Tumble rug be used on the stairs?

Tumble Products

What is your return policy?

Are there restocking fees for returning items?

How do I initiate a return?

Does Tumble offer Exchanges?

Where do you ship to?

Is shipping free on all orders?

When will my items ship?

Which carrier is used for shipping?

How do I change my shipping address?

Why do you fold the rugs before shipping? Doesn't that damage the rug?

Can I return a rug swatch after I've purchased it?

Shipping & Returns

Do all Tumble rugs fit in a washing machine?

How do I wash my Tumble Rug?

Can I vacuum my Tumble?

Can I use Tumble with Autonomous Robot Vacuums?

How many washes should the rug last?

Does the spillproof effect fade over time?

What washer and dryer settings should I use for my Tumble rug?

How do I dry my Tumble Rug?

If I decide to air dry, how long does it take?

What detergents should I use to wash my Tumble Rug?

Can I use bleach or fabric softener when washing my Tumble Rug?

How thick is the Faux Fur pile compared to other Tumble rugs?

How do I fluff up my Faux Fur rug?

How do I remove a stain from my Tumble rug?

How can I restore the stickiness of my corner grippers?

I removed my corner grippers from the floor and no longer know which side is which. How do I know what to do?

How do I clean my Tumble Play Mat?

Will the play mat get stained?

Can I vacuum my play mat?

How do I assemble my Tumble Rug and Rug Pad?

How does the Tumble rug stay in place relative to the rug pad?

Why does the rug have pockets on the corners?

What do I need to do before setting up my Tumble Play Mat?

How do I assemble my Tumble Play Mat?

Assembly

Does Tumble offer a warranty on its products?

Win A Rug Official Rules

Does Tumble have a customer referral program?

Can I use a prepaid card or gift card?

Which products are eligible for promotions and discounts?

Payments, Warranty, & Terms of Service

Free 30 Day Returns & Exchanges

What is the status of my order?

How do I change my order?

Free Design Consultations

Free Shipping

How quick is your shipping?

How do I pick the right size?